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    Return and Refund Policy

    REFUNDS AND RETURNS

    Not satisfied with your order? No problem!

    You can return the product for a refund within 30 days of receiving your order, provided the goods are in the same condition as when you received them.

    The refund includes the full cost of the purchase, excluding shipping costs. The cost of the return is for the buyer.

    Contact us at info@wellnesschicshop.com if you want to return something and we will start the return procedure for you.

    Once the order has been shipped, it is not possible to cancel it.

    By placing an order you agree to our delivery period. Usually all orders are delivered within the specified timeframes, but external factors such as customs control can sometimes make it take a little longer.

     

    LOST OR STOLEN PACKAGES

    We are not responsible for lost or stolen packages that have been confirmed delivered to the specified address.

     

    This is how you return

    • Start the Process: Send an email to info@wellnesschicshop.com. Include your order number and why you want to make a return.

    • Get Return Form: An email with a return form and instructions will land in your inbox soon.

    • Pack and Ship: After receiving your return form, pack the item securely and include the original invoice or a copy. Go to one of the Postal Service points (a post office or a parcel post) and send your parcel. 

    Note: The buyer has a maximum of 30 days from receipt of the order to exchange an item for a different size/color or to request a refund by handing it over to a post office or service point.

     

    RETURN POLICY

    You can easily return the goods. As the buyer, you are responsible for the costs of the return shipment.

    You can return your goods within 30 days of receipt. This is entirely at your own expense and can be done with or without track and trace. Tracking is not mandatory, but we strongly recommend it as you are also insured against loss.

    • Email a photo with proof of delivery date
    • The product must be delivered in its original packaging
    • The product is checked for damage caused by the customer, therefore a damaged product is not sent by your own fault.

    If the above requirements are not met, the return will not be processed.

     

    REFUNDS

    Once the product has been received by the supplier, the product will be exchanged as soon as possible or the purchase amount will be refunded to your bank account within 14 days. Depending on your bank's processing time, it may take a few days to reflect on your account.

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